FAQ

Q: What are your average production lead-times?

A: Our average lead-times for sampling are 7-10 working days and for production 21-28 working days. Please check our products for specific lead-times.

Q: What is your Minimum Order Quantity?

A: Our minimum order quantity depends on the type of product, but as we are direct manufacturer, MOQ is flexible, we could support as much as we can. Usually,
1. MOQ of paper boxes is 1,000pcs; MOQ of recycled paper mailers is 10,000pcs / size;
2. MOQ of recycled polybags is 5,000pcs/size; MOQ of bio-degradable bags is 10,000pcs / size.

Q: Is it possible to receive samples before proceeding with the order?

A: Sure ! Once pricing and production details are confirmed, we will always provide customers pre-production samples for confirmation before bulk production.

Q: Do you have certifications for your products?

A: Yes, to meet demands of our global customers, we have achieved all kinds of certificates for different products, including, GRS , FSC for recycled products; SGS- REACH SVHC 219 + 5, BHT, EPR , TUV - OK COMPOST, etc.. Please review more details on the page ABOUT US.

Q: Can you provide us with one-stop portfolios of packaging?

A:Yes, we invested our own paper printing factories and polybags production bases in China and Vietnam, we can provide our customers a one-stop shopping environment with portfolios of packaging, so to help customers save communication and transportation cost.

Q: Are you a trading company or a manufacturer?

A: We're direct manufacturer with 10 years of abundant export experience.

Q: Where is your factory?

A: We are proud to have facilities in Dongguan, Guangdong; Putian, Fujian; and Hai Duong, Vietnam.

Q: What are your shipping terms?

A: We can support to make all shipping terms according to customers needs, including EX-WORKS, FOB, CIF, DDP, etc.,

Q: If OEM is acceptable?

A: Yes, OEM and ODM are both available with us.

Q: How long is your delivery time?

A: Production leadtime differs from products. As direct manufacturer, production leadtime is flexible for us, when necessary, we could adjust and support our customers as much as we can. Usually:
1. 7 - 10 days for recycled polybags; 10 - 15 days for bio-degradable bags;
2. 7 - 10 days for common paper boxes, 15 - 21 days for recycled paper printing products or gift boxes.

Q: Can you make design for us?

A: Sure yes ! We have R&D center, that with full development ability of graphic and structure design. We're also equipped with automatic CTP plate making machine, publishing machine, automatic cutting prototype, full analog color digital printer and printing color management system, it achieves a full set of paper packaging suits with all-round services in sample development.

Q: Can you add my own logos on products?

A: Sure yes ! All our products are able to be customized based on your expectations, including size, thickness, printing, logoes, etc..

Q: Do you allow factory visit?

A: Sure yes ! It's always warmly welcomed for your visit. No matter when and which factory you're interested to visit, we will assign a specialist to give you a warm reception and service for you.

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